Contact the LCRB

Last updated on July 23, 2024

The Liquor and Cannabis Regulation Branch (LCRB) licenses and monitors private, retail cannabis sales and marketing, as well as liquor establishments, manufacturers, Special Event Permits, Charitable Auction Permits, and Ethyl Alcohol Permits.

Contact the Liquor Distribution Branch (LDB) for information about

  • Government BC Liquor Stores and BC Cannabis Stores
  • Wholesale distribution of liquor and non-medical cannabis
  • Importing liquor into Canada
  • Interprovincial shipping of wine

On this page:

Licensee, authorization holder and applicant support

The client support team provides direct support to liquor and cannabis licensees, authorization holders and applicants, including licence and authorization renewals and changes. You can get support by email and phone. 

For assistance with setting up your BCeID or BC Services Card to log into the liquor and cannabis licensing portal, please contact the BCeID Help Desk. 

Email

Phone

Calls and voicemails are answered in the order that they are received. Due to a high volume of calls, returning call-back requests may be delayed. 

Chat with a live agent

To chat with a live agent, visit the Liquor and cannabis licensing portal and click "Chat with Us" to connect with our client support team.

Chat is available during regular business hours between 9:00 a.m. and 4:00 p.m., except statutory holidays and weekends.

LCRB main office

Street address

  • 400-645 Tyee Road, Victoria BC V9A 6X5
    • For couriers

Mailing address

  • PO Box 9292 Stn Prov Govt Victoria, BC V8W 9J8
    • Send mail to this PO box

Phone 

Fax

  • 250-952-7066

Liquor and cannabis complaints

For complaints regarding a liquor or cannabis licence or establishment, visit Submit a complaint.

Policy and law

For questions about liquor and cannabis policy and law, contact

Liquor

Cannabis

Media requests

For all media requests, call the Public Safety and Solicitor General Media Contact Line at

Submit a complaint about a liquor or cannabis licensee. 

Contact the BCeID Help Desk with questions about setting up your BCeID or BC Services Card to log into the liquor and cannabis licensing portal. 

LCRB staff can only give certain licence or application information to the: 

  • Licensee or applicant (name is on the legal entity)
  • Affiliate of a licensee or applicant, including a

Persons who do not qualify (i.e. shareholder with less than 10% interest in a corporation) can be denied certain information due to privacy reasons.