Access income and disability assistance services

Last updated on December 1, 2023

You can access income assistance services online, in-person or over the phone.

Access services online using My Self Serve

Use My Self Serve (MySS) to:

Apply for income or disability assistance
Receive and reply to messages about your case
Make service requests
Track the status of your requests
Submit your monthly report without having to go to an office
Find out what you are eligible to receive on the next payment date
Track your annual earnings exemption if you are on disability assistance
Monitor and sign your employment plans

Use My Self Serve Get help using My Self Serve.

Call the toll-free phone line

Call toll-free 1-866-866-0800:

For ministry programs and services
To connect with an office during regular business hours

If you have a Person ID (PID) and number (PIN) or Social Insurance Number (SIN), press 1 then press:

1 to:
- Learn about ministry services or payment dates
- Find contact information
- Reset PID/PIN
2 to connect with a ministry office
3 for provincial services, then press:
- 1 for BC Bus Pass
- 2 for Senior’s Supplement
- 3 for dental and optical information
- 4 for questions about your T5 or debt
- 5 for Canada Pension plan questions
4 My Self Serve registration
5 for help completing your monthly report

Or for all other inquiries or if you do not have a PID and PIN or SIN, press 2 then press:

1 to learn about ministry services and applications for income assistance, or if you’re calling on behalf of someone who is getting ministry services
2 for provincial services, then press:
- 1 for BC Bus Pass questions
- 2 for BC Healthy Kids questions
- 3 for Senior’s Supplement questions
- 4 for dental, orthodontic and optical information
- 5 for information for youth with disabilities, or people in a correctional, medical or treatment facility
- 6 for questions about your T5 or debt, or to verify your cheque

Press * at any time to repeat your options.

Visit an income assistance office

Offices are:

Open Monday to Friday, 9 am to 4 pm Pacific time
Closed 12 pm to 1 pm
Closed statutory holidays, Easter Monday and Boxing Day

In smaller communities that don't have dedicated income assistance offices, you can visit a Service BC office.

Vancouver

Vancouver (Dockside)
180 Main St
Vancouver BC V6A 3V5
Fax: 1-855-771-8726

Vancouver (Grandview)
2350 Commercial Dr
Vancouver BC V5N 4B7
Fax: 1-855-771-8730

Vancouver (Kiwassa)
205 Powell St
Vancouver BC V6A 1G3
Fax: 1-855-771-8728

Vancouver (Mountainview)
2280 Kingsway
Vancouver BC V5N 5M2
Fax: 1-855-771-8725

Vancouver (Strathcona)
687 Powell St
Vancouver BC V6A 1H2
Fax: 1-855-771-8727

Vancouver (West End)
2nd Fl, 1725 Robson St
Vancouver BC V6G 1C9
Fax: 1-855-771-8722

Vancouver Island/Coast

Bella Coola (Service BC)
636 Cliff St
Bella Coola BC V0T 1C0

Courtenay/Comox
730 Grant Ave
Courtenay BC V9N 2T3
Fax: 1-855-771-8778

Campbell River
833A 14th Ave
Campbell River BC V9W 4H3
Fax: 1-855-771-8780

Duncan
205 Boundary St
Duncan BC V9L 1Y3
Fax: 1-855-771-8773

Nanaimo (North)
101-2100 Labieux Rd
Nanaimo BC V9T 6E9
Fax: 1-855-771-8776

Nanaimo (South)
108 Richards St
Nanaimo BC V9R 2S8
Fax: 1-855-771-8775

Port Alberni (Service BC)
4070 8th Ave
Port Alberni BC V9Y 4S4
Fax: 1-855-771-8777

Port Hardy (Service BC)
8785 Gray St, PO Box 400
Port Hardy BC V0N 2P0
Fax: 1-855-771-8781

Salt Spring Island (Service BC)
343 Lower Ganges Rd
Salt Spring Island BC V8K 2V43
Fax: 1-855-771-8773

Ucluelet (Service BC)
5-1620 Peninsula Rd, Box 609
Ucluelet BC V0R 3A0
Fax: 1-855-771-8777

Victoria
908 Pandora Ave
Victoria BC V8V 3P3
Fax: 1 855 771-8771

Victoria (Service BC)
403-771 Vernon Ave
Victoria BC V8W 9R5
Fax: 1-855-771-8772

Lower Mainland/South Coast

Burnaby
002-4603 Kingsway
Burnaby BC V5H 4M4
Fax: 1-855-771-8738

New Westminster
202-1015 Columbia St
New Westminster BC V3M 6H6
Fax: 1-855-771-8740

North Vancouver
900 16th St W
North Vancouver BC V7P 1R3
Fax: 1-855-771-8731

Port Coquitlam (Tri-Cities)
B100-2099 Lougheed Hwy
Port Coquitlam BC V3B 1A8
Fax: 1-855-771-8753

Powell River (Service BC)
6944 Alberni St
Powell River BC V8A 2C1
Fax: 1-855-771-8779

Richmond
220-7577 Elmbridge Way
Richmond BC V6X 4J3
Fax: 1-855-771-8734

Sechelt (Service BC)
5498 Wharf Rd, Box 950
Sechelt BC V0N 3A0
Fax: 1-855-971-8733

Surrey (Fleetwood)
101-16088 84th Ave
Surrey BC V4N 0V9
Fax: 1-855-771-8746

Surrey (North)
100-13650 102 Ave
Surrey BC V3T 1N6
Fax: 1-855-771-8741

Surrey (Park Place)
130-13749 72nd Ave
Surrey BC V3W 2P2
Fax: 1-855-771-8745

Squamish (Service BC)
1360 Pemberton St
Squamish BC V8B 0A7
Fax: 1-855-571-8700

Fraser Valley

Abbotsford
2684 Trinity St
Abbotsford BC V2S 3S4
Fax: 1-855-771-8748

Chilliwack
45540 Yale Rd
Chilliwack BC V2P 2M9
Fax: 1-855-771-8749

Hope
999 Water St
Hope BC V0X 1L0
Fax: 1-855-771-8751

Langley
5753 Glover Rd
Langley BC V3A 8H4
Fax: 1-855-771-8747

Maple Ridge
22522 Lougheed Hwy
Maple Ridge BC V2X 2V1
Fax: 1-855-771-8752

Mission
33276 Second Ave
Mission BC V2V 1K1
Fax: 1-855-771-8795

Thompson-Okanagan/Kootenay

Ashcroft (Service BC)
318 Railway Ave. Box 189
Ashcroft BC V0K 1A0
Fax: 1-855-571-8700

Clinton (Service BC)
1423 Cariboo Hwy, Box 70
Clinton BC V0K 1K0
Fax: 1-855-571-8700

Cranbrook (Service BC)
101-100 Cranbrook St N
Cranbrook BC V1C 3P9
Fax: 1-855-771-8754

Creston (Service BC)
1404 Canyon St, Box 1190
Creston, BC V0B 1G0
Fax: 1-855-571-8700

Fernie (Service BC)
401 4th Ave, Box 1769
Fernie BC V0B 1M0
Fax: 1-855-571-8700

Golden (Service BC)
837 Park Drive, Box 39
Golden BC V0A 1H0
Fax: 1-855-571-8700

Grand Forks (Service BC)
7290 2nd St, Box 850
Grand Forks BC V0H 1H0
Fax: 1-855-571-8700

Invermere (Service BC)
625 4th St, Box 265
Invermere BC V0A 1K0
Fax: 1-855-571-8700

Kamloops (Seymour St)
631 Seymour St
Kamloops BC V2C 2H1
Fax: 1-855-771-8702

Kamloops (Sydney Ave)
726B Sydney Ave
Kamloops BC V2B 1M9
Fax: 1-855-771-8703

Kaslo (Service BC)
312 4th St, Box 580
Kaslo BC V0G 1M0
Fax: 1-855-571-8700

Kelowna
405 Highway 33 West
Kelowna BC V1X 1Y2
Fax: 1-855-771-8792

Lillooet (Service BC)
Suite A - 639 Main St, Box 1629
Lillooet BC V0K 1V0
Fax: 1-855-571-8700

Merritt (Service BC)
2194 Coutlee Ave, Box 4400
Merritt BC V1K 1B8
Fax: 1-855-771-8704

Nakusp (Service BC)
204 6th Ave NW, Box 128
Nakusp BC V0G 1R0
Fax: 1-855-571-8700

Nelson
1st Fl, 566 Stanley St
Nelson BC V1L 1N2
Fax: 1-855-771-8757

Oliver (Service BC)
5917 Airport St, Box 640
Oliver BC V0H 1T0
Fax: 1-855-771-8761

Penticton
254 Haynes St
Penticton BC V2A 5R9
Fax: 1-855-771-8765

Princeton (Service BC)
10-136 Tapton Ave, Box 9
Princeton BC V0X 1W0
Fax: 1-855-571-8700

Revelstoke (Service BC)
104-1123 Second St West, Box 380
Revelstoke BC V0E 2S0
Fax 250-837-4669

Salmon Arm (Service BC)
850A 16 St NE
Salmon Arm BC V1E 4S4
Fax: 1-855-671-8762

Sparwood (Service BC)
96-117 Red Cedar Dr, Box 1086
Sparwood BC V0B 2G0
Fax: 1-855-571-8700

Trail (Service BC)
1520 Bay Ave
Trail BC V1R 4B3
Fax: 1-855-771-8757

Vernon
2820 28 St
Vernon BC V1T 4Z6
Fax: 1-855-771-8798

West Kelowna
3685 Hoskins Rd
West Kelowna BC V4T 1P6
Fax: 1-855-771-8764

Cariboo/Nechako/North Coast/Northeast

100 Mile House (Service BC)
300 S Highway 97, Box 1600
100 Mile House BC V0K 2E0
Fax: 1-855-571-8700

Atlin (Service BC)
170 3rd St, Box 100
Atlin BC V0W 1A0
Fax: 1-855-571-8700

Burns Lake (Service BC)
161 Hwy 16, Box 3500
Burns Lake BC V0J 1E0
Fax: 1-855-571-8700

Chetwynd (Service BC)
4744 52nd St, Bag 105
Chetwynd BC V0C 1J0
Fax: 1-855-571-8700

Dawson Creek (Service BC)
1201 103rd Ave
Dawson Creek BC V1G 4J2
Fax: 1-866-455-0855

Dease Lake (Service BC)
Block D, Hwy 37
Dease Lake BC V0C 1L0
Fax: 1-855-571-8700

Fort Nelson (Service BC)
5319 50th Ave S, Bag 1000
Fort Nelson BC V0C 1R0
Fax: 1-855-571-8700

Fort St. James (Service BC)
470 Stuart Dr, Box 1328
Fort St. James BC V0J 1P0
Fax: 1-855-571-8700

Fort St. John (Service BC)
10600 100th St
Fort St. John BC V1J 4L6
Fax: 1-866-455-0855

Hazelton (Service BC)
2210 Hwy 62, Box 380
Hazelton BC V0J 1Y0
Fax: 1-855-571-8700

Houston (Service BC)
3400 11th St, Bag 2000
Houston BC V0J 1Z0
Fax: 1-855-571-8700

Kitimat (Service BC)
795 South Lahakas Blvd
Kitimat BC V8C 1G2
Fax: 1-855-571-8700

Mackenzie (Service BC)
64 Centennial Dr, Box 2400
Mackenzie BC V0J 2C0
Fax: 1-855-571-8700

Masset (Service BC)
1666 Orr St, Box 226
Masset BC V0T 1M0
Fax: 1-855-571-8700

McBride
300 Robson Centre, Box 549
McBride BC V0J 2E0
Fax: 1-866-455-0855

Prince George
1445 10th Ave
Prince George BC V2L 2L2
Fax: 1-866-455-0855

Prince Rupert
316 3rd Ave W
Prince Rupert BC V8J 1L4
Fax: 1-866-455-0855

Queen Charlotte Haida-Gwaii (Service BC)
216 Oceanview Dr, Box 309
Queen Charlotte BC V0T 1S0
Fax: 1-855-571-8700

Quesnel (Service BC)
102-350 Barlow Ave
Quesnel BC V2J 2R1
Fax: 1-855-771-8701

Smithers (Service BC)
1020 Murray St, Bag 5000
Smithers BC V0J 2N0
Fax: 1-866-455-0855

Stewart (Service BC)
703 Brightwell St, Box 127
Stewart BC V0T 1W0
Fax: 1-855-571-8700

Terrace (Service BC)
101-3220 Eby Street
Terrace BC V8G 5K8
Fax: 1-866-455-0855

Valemount (Service BC)
1300 4th Ave, Box 657
Valemount BC V0E 2Z0
Fax: 1-855-571-8700

Vanderhoof (Service BC)
189 East Stewart St, Box 1459
Vanderhoof BC V0J 3A0
Fax: 1-855-571-8700

Williams Lake
209-540 Borland St
Williams Lake BC V2G 1R8
Fax: 1-855-771-8705

WorkBC centres

WorkBC is here to support you in getting a job and keeping it.

Call Service BC

Call Service BC from Monday to Friday, 7:30 am to 5 pm Pacific time.

Vancouver: 604-660-2421
Victoria: 250-387-6121
Toll Free within Canada and USA: 1-800-663-7867
Outside of Canada/USA: 604-660-2421

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The B.C. Public Service acknowledges the territories of First Nations around B.C. and is grateful to carry out our work on these lands. We acknowledge the rights, interests, priorities, and concerns of all Indigenous Peoples - First Nations, Métis, and Inuit - respecting and acknowledging their distinct cultures, histories, rights, laws, and governments.