Contact us

Last updated on January 29, 2024

Contact the BC Services Card Help Desk if you have feedback or if you need help to:

Set up the BC Services Card app
Set up your username and password
Get a BC Token
Log in to a website

Before you call

Check the user guides for help
Check the website you're trying to access for help or contacts
If available, get the following information ready for the call:
- The date and time an error was displayed
- Your BC Services Card serial number. (The number on the back edge of your card. It's under the bar code)
- A description of your problem, including the type of error you received

BC Services Card Help Desk

We're open Monday to Friday from:

7:30 am to 5 pm Pacific Standard Time
8:30 am to 6 pm Mountain Time

We're closed on all statutory holidays.

Call us at:

1-888-356-2741 for Canada and USA toll free
604-660-2355 within Lower Mainland or outside Canada and USA

Video Relay Service (VRS):

1-800-663-7867
604-660-2421 if you're outside of Canada/USA

Telephone Device for the Deaf (TDD):

711 (across B.C.)

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The B.C. Public Service acknowledges the territories of First Nations around B.C. and is grateful to carry out our work on these lands. We acknowledge the rights, interests, priorities, and concerns of all Indigenous Peoples - First Nations, Métis, and Inuit - respecting and acknowledging their distinct cultures, histories, rights, laws, and governments.