Telecommunications Services Master Agreement

Last updated on April 27, 2016

Agreement and Price Book

Telecommunications Services Master Agreement (TSMA)

Schedules

Schedule A: Definitions

Schedule F: Service Order and Service Change Order Requirements

Schedule H: Service Descriptions

Schedule I: General Project Acceptance and Other Requirements

Schedule J: Service Levels

Schedule K: Governance

Schedule L: Key Roles

Schedule M: Reporting

Schedule N: Problem and Incident Management Procedures

Schedule O: Subcontractors

Schedule P: Billing Format

Schedule Q: Privacy

Schedule R: Security Requirements

Schedule S: Installation Standards

Schedule U: Indemnification Matters

Schedule V: Limitation of Liability

Schedule Y: Designated Arbitrators

Schedule BB: Training

Schedule EE: Transition Project Testing and Milestone Acceptance

Schedule FF: Form of Transition Plan

Schedule GG: Form of Project Control Workbook

Schedule HH: Policies

Schedule II: High Level Overall Transition Plan

Schedule JJ: Potential Future Services

Schedule KK: TELUS Prior Agreements and Related Special Terms

Schedule MM: Revenue Commitment

Schedule OO: CE Network Transition

Schedule QQ: School District On-Boarding

Schedule RR: Scheduled and Emergency Maintenance Management

Schedule SS: Cellular Price Review Methodology

Schedule TT: WAN and Local Access Spend Allocation Circuits List

Schedule VV: Required Access and Use of Personal Information

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The B.C. Public Service acknowledges the territories of First Nations around B.C. and is grateful to carry out our work on these lands. We acknowledge the rights, interests, priorities, and concerns of all Indigenous Peoples - First Nations, Métis, and Inuit - respecting and acknowledging their distinct cultures, histories, rights, laws, and governments.