Employment Standards Portal
Last updated on November 4, 2024The Employment Standards Portal is a platform for information related to Employment Standards complaints and licensing cases.
If you've received an email invitation to the Portal, you can log in to view your active cases, send and receive messages, and share important documents with Employment Standards.
Launch Employment Standards Portal (requires login)
On this page
- Set up your account
- Reset your password
- View an Employment Standards case
- Upload documents to a case
- View messages sent to you
- Update your contact information
Set up your account
When your complaint or licence application case is assigned to an officer to process, Employment Standards will set up your case in the Portal. Due to the high volume of some types of cases, it may be a few months before you receive an invitation to the Employment Standards Portal.
When your case is ready in the Portal, you will receive an email from Employment Standards inviting you to set up your Portal account.
Step 1
Click the Choose a password button in the invitation email to begin setting up your account.
Step 2
Follow the instructions on the page to create and confirm your password.
Step 3
Click Change Password to finish setting up your account. You will be redirected to the Employment Standards Portal home page.
Reset your password
For security reasons, the Employment Standards Portal allows 10 login attempts before locking out your account for 15 minutes. You cannot reset your password while locked out of your account. If your account has been locked out, wait until the 15-minute lockout period is over before following the password reset instructions below.
If you need to reset your Portal password for any reason, follow the steps below.
Step 1
Open the Employment Standards Portal login page.
Step 2
Click on Forgot your password? below the login button.
Step 3
Enter your email address and click Reset Password.
Step 4
You will receive an email with a link to the password reset page. Follow the instructions on the page to reset your password.
View an Employment Standards case
The Home screen only displays your active Employment Standards cases. Closed cases do not appear in the list.
Step 1
Open the Employment Standards Portal login page and log into the Portal.
Step 2
The Home screen displays a list of your active Employment Standards cases. You can sort the list by each column. If you have more than 10 open cases, the list will span multiple pages.
Click on any case in the list to open that case.
Step 3
The Case screen displays important information about your Employment Standards case.
Case details
Case Number: The Employment Standards Case Number for this case.
- Case Numbers start with 2 letters corresponding to the case type
- For example, complaint Case Numbers start with "ES", and talent agency application Case Numbers start with "TA"
Case Type: The type of case (Employment Standards complaint or licence application).
Employer Name: The employer named in the complaint, or the employer who applied for the licence.
Applicant Name: The name of the person who submitted the complaint or applied for the licence.
Case Status: The current status of the case.
- Closed cases do not appear in the list
Date Received: The date that Employment Standards received your complaint or licence application.
Contact Us: Click this button to send a contact information update message to Employment Standards.
- If you have important information to share with Employment Standards about your case other than contact information updates, please upload the information to the case as a document instead
Messages shared with me
This list displays all messages sent to you from Employment Standards about this case. You can sort the list by each column.
Click on a message title in the list to view the message and any attached documents.
Documents uploaded by me
When you upload a document to this case in order to share it with Employment Standards, the document will appear in this list. You can sort the list by each column, and search for documents using the search bar at the top right of the list.
Upload documents to a case
Ensure that any document you upload to Employment Standards:
- Directly relates to your case
- Has an appropriate file name for its content
- Does not contain graphic or sexually explicit content
For further guidance around records and sharing information, refer to Investigations. You will not be able to remove any documents you send to Employment Standards via the Portal.
Step 1
In the Documents uploaded by me section of the Case screen, click the Upload Documents button on the top right of the list.
Step 2
In the Add Document popup window, click Upload Files and select the file(s) to upload from your computer. On a desktop computer, you can also drag and drop files into the window to upload them.
| Format | Acceptable file types |
|---|---|
| Image | .jpg, .jpeg, .png, .gif |
| Text | .pdf, .doc, .docx, .odt, .csv, .xls, .xlsx, .txt, .msg |
| Audio | .mp3, .m4a, .ogg, .wav |
| Video | .mp4, .m4v, .mov, .wmv |
If your document has a file type that Employment Standards can't accept, you will need to convert it into an acceptable file type.
Step 3
Add a description for your document (500 characters maximum). Accurately describing the contents of your document helps Employment Standards to understand and organize evidence. Use the following keywords to categorize your document if appropriate.
| Complaints | Licence applications |
|---|---|
|
|
Step 4
Click Save to upload your document.
Employment Standards will be notified that you have uploaded a new document to your case.
View messages sent to you
Any messages sent to your email address about an Employment Standards case will also appear on your case in the Portal, along with any attached documents.
Step 1
From the Case screen, find the Messages shared with me section.
Select the message from the list and click the message number.
Step 2
The Message screen displays any messages sent to you regarding your Employment Standards case.
Message details
Message Number: The Employment Standards Message Number for this message.
Subject: The message's original subject line.
Date Received: The date you originally received the message.
Message body
This section displays the original text of the message.
Message attachments
This list displays any documents that were attached to the message when it was sent to you. You can sort the list by each column.
Click the Download button beside any document to download a copy to your computer.
Update your contact information
The Contact Us feature is intended for contact information updates only. If you have new information about your case, upload a document with the information instead.
Step 1
From the Case screen, click on Contact Us at the top right of the Case details section.
Step 2
On the Contact Us screen, enter your updated contact information in the text box.
Click Submit to send your message to Employment Standards.
Step 3
Your update will appear in the Previous updates sent to Employment Standards section.
Employment Standards will be notified that you have provided an update on your case.