Concerns and Complaints

It is important that you and your family are able to raise your concerns and complaints about home and community care, have them taken seriously, and have them handled in a respectful and timely fashion.

British Columbia has a robust network of organizations, regulatory bodies, appeal boards and tribunals that provide avenues for seniors, their families and caregivers to address individual concerns and complaints about seniors’ care and consumer services.

To learn more about these organizations and how to reach them, please refer to:

• Overview of Complaint, Investigative and Referral Agencies in British Columbia (PDF, 545KB)

Actions

Advocate Office

The Province established an Office of the Seniors Advocate in March 2014.

• Completed

Consultations

Consultations were held in May-July 2012 to provide seniors, caregivers, service providers and other organizations with the opportunity to have direct input into the future role of a seniors advocate.

• Completed

Phone Line

As of June 1, 2012, a single provincial phone line will allow you and your family to report concerns about your care. You will be provided with direct support and timely follow-up through to resolution.

• Seniors Health Care Support Line

In Victoria, call 250-952-3181

Toll free, call 1-877-952-3181

• Completed