Advocate for Service Quality

B.C.’s Advocate for Service Quality reports directly to the Minister of Social Development and Poverty Reduction.

The Office of the Advocate for Service Quality (OASQ) helps government better support:

• Adults with a developmental disability (this includes Autism Spectrum Disorder and Fetal Alcohol Spectrum Disorder)
• Teens with a developmental disability who are almost an adult
• Teens with support needs
• Family members and others who support a person with a developmental disability

The OASQ may act as a neutral third party with you, your family and service providers. We'll help solve problems and find solutions to concerns and complaints.

The OASQ’s goal is to get quality service for you and your family from:

• Community Living BC (CLBC)
• Government
• Community agencies

Working with the Office of the Advocate for Service Quality

Advocacy is a collaborative process. We are respectful, non-judgmental, compassionate, understanding and fair.

When you work with us, we will:

• Give you information and advice
• Refer you to supports and services
• Support your ability to “work through the system”
• Give an outside perspective
• Work with you to help solve problems

We help you seek quality service by:

• Asking questions
• Empowering you to advocate for yourself
• Listening and making sure you have a voice
• Building relationships
• Being collaborative
• Finding common ground

We also:

• Review cases and processes
• Track and raise awareness about systemic issues
• Make recommendations to decision makers to improve policies and practices

Our services are free.

Resources and links

Learn more about services and supports for people with disabilities.

Advocacy and support

• BC People First
• Disability Alliance
• Family Support Institute
• Find Support BC
• Inclusion BC
• Plan Institute
• Representative for Children and Youth

Transition planning

• Public Guardian and Trustee: Post Majority Services
• On My Way: Transition Guide for Students and Families (PDF)
• Transition planning for youth and young adults
• Find Support BC: Transitions Timeline

Information and services

• Community Living BC
• Disability assistance
• Supports and services for people with disabilities
• Special needs supports for families

Decision making

• Nidus
• Public Guardian and Trustee: It’s Your Choice – Personal Planning Tools (PDF)
• Public Guardian and Trustee: Fostering Independence and Decision Making (PDF, 1.3MB)