Ministry of Citizens' Services Service Plan

Last updated on March 4, 2025

Each ministry is required by the Budget Transparency and Accountability Act (BTAA) to create and publish a service plan annually. Our service plan communicates our responsibilities and strategic priorities for the year and explains how our goals and objectives will be measured.

Current Service Plan (PDF)
2024 Service Plan (PDF)
2023 Service Plan (PDF)
2022 Service Plan (PDF)
2021 Service Plan (PDF)
2020 Service Plan (PDF)
2019 Service Plan (PDF)
2018 Service Plan (PDF)
Sept 2017 Service Plan (PDF)
Feb 2017 Service Plan (PDF)
2016 Service Plan (PDF)
2015 Service Plan (PDF)
2014 Service Plan (PDF)
2013 Service Plan (PDF)

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The B.C. Public Service acknowledges the territories of First Nations around B.C. and is grateful to carry out our work on these lands. We acknowledge the rights, interests, priorities, and concerns of all Indigenous Peoples - First Nations, Métis, and Inuit - respecting and acknowledging their distinct cultures, histories, rights, laws, and governments.

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Ministry of Citizens' Services Service Plan