Transportation Network Services (Ride Hail) - Enforcement and Non-Compliance in B.C.

Companies offering Transportation Network Services (TNS), or ride-hail, require a licence to operate in B.C. Drivers and companies operating without meeting requirements are subject to fines.

Approved ride-hail companies with an active passenger transportation licence are called licensees.   

Administrative Penalties

Under the Passenger Transportation Act, a ride-hail licensee must issue an eligible driver a Record Check Certificate, which is a driver's proof that they have passed the required background checks.

A licensee that allows a driver to operate without a Record Check Certificate (RCC) can

• Receive an administrative penalty of up to $50,000 per offence per day
• Have its Passenger Transportation Licence cancelled

Ride-hail licensees must also regularly submit data and trip fees to the province. Failure to do so could result in an administrative penalty.

To learn more visit

• Passenger Transportation Data Requirements
• TNS Trip Fee Payments

Ride-hail Audits

The Registrar of Passenger Transportation may investigate or audit ride-hail licensees based on several factors including

• safety
• compliance issues, and
• risk to public safety

The audit process ensures that all licensees are approached in a consistent, fair, and objective manner. A licensee in non-compliance with regulations may receive 

• administrative penalties
• violation tickets
• Notice & Orders
• action plans, or
• have its licence suspended or cancelled

Road-side Enforcement

Ride-hail drivers must produce the following documentation to law enforcement if pulled over and asked

• a Record Check Certificate, vehicle information including year, make, model, plate number and licensee's safety certificate number (this must be available to view in the ride-hail app) 
• a copy of the company's passenger transportation licence (available to view in the ride-hail app)
• ride-hail vehicle identifiers
• a copy of the commercial vehicle inspection report

Ride-hail drivers can receive violation tickets for failing to provide the above documents.

Penalties for Illegal Ride-hail

Both drivers and companies can be fined for involvement with an illegal ride-hail operation.

A ride-hail company is illegal if it is operating without a valid passenger transportation licence that has a Transportation Network Services Authorization.

• Learn which ride-hail companies are approved to operate in B.C. 

Drivers of an illegal ride-hail company can receive

• daily fines of up to $5,000 per day of operation, and
• may be subject to further sanctions for not disclosing the commercial use of their vehicles to lease and insurance providers. 

Companies operating as illegal ride-hail can receive

• a daily fine of up to $100,000 per day of operation without a TNS licence