BC Wallet help

Last updated on April 9, 2024

What is BC Wallet? 

BC Wallet is a smartphone app. It lets you receive, store and present digital credentials such as certifications, permits, and licences offered by participating services.

 

 Using BC Wallet

Set up your BC Wallet

Topics

  • Install BC Wallet
  • Creating and changing your PIN
  • Recover your PIN
  • Locked out of your BC Wallet
  • Biometrics
  • Transfer credentials and data to another smartphone or tablet

Adding digital credentials

Topics

  • How to add digital credentials
  • Credential wasn’t offered
  • Available digital credentials
  • Remove your digital credentials

Using your digital credentials

Topics

  • How to use your digital credentials
  • When you’re unable to share information
  • When you see missing credentials
  • When you see revoked credentials
  • Choosing a different version of a credential to share
  • When your BC Wallet is frozen
  • Where to use

 

Contact us

We only provide support for issues involving the BC Wallet app.

Before you call

  • Check the user guides for help

  • Check the website you’re trying to access for help 

 

For help with the following:

Access to Court Materials

Contact askACM@gov.bc.ca

Digital Business Card issuance

Go to BC Registries and Online Services

 

Help with BC Wallet

For issues involving the BC Wallet app, contact dt.support@gov.bc.ca. 

Please provide the following information:

  • Details of the problem you’re experiencing
  • The version and build of your BC Wallet app. Find this in the menu (☰) located at the top left corner of the app, then scroll to the bottom
  • The type of phone or tablet you’re using
  • Any screenshots you might have

We're open Monday to Friday from 9:00 am to 5:00 pm Pacific Time. We're closed on all statutory holidays.