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Work with us

Last updated on May 19, 2022

We partner with government programs to design services that work for people who live in B.C. Expect a 3 to 6 month lead time to start a new project. To get started:

Service design options

Problem definition and assessment

Start here if you want to explore a problem and assess potential project scope, timeline and cost. 

What's included:

  • Desk research
  • Evaluate challenges
  • Research proposal
  • Executive briefing

Staffing

One full-time GDX designer

You contribute one part-time person

Timeline

2 months

Service discovery

You're ready to find out what citizens and government staff think to identify potential improvements to your service.

What's included:

  • Service intake assessment
  • One round of design research with 10 to 15 people (investigate)
  • Prototype ideas

Staffing

Two full-time GDX designers

You contribute one part-time person

Timeline

4 months

Prototype and service improvement

Put your service discovery and insights into action. Use your insights to build and test prototype products or services.

  • Service intake and assessment
  • Two rounds of design research with 10 to 15 people (investigation, test and improve)
  • Design prototypes
  • Advice on how to build your product or service in the future

Staffing

Two full-time GDX designers

You contribute one full-time person

Timeline

6 months

Service design and build

You have the budget to not only design, but build a new product or service. This could also look like a GDX designer joining your agile scrum team.

  • Service intake and assessment
  • Three rounds of design research with 10 to 15 people (investigate, test and improve)
  • Design prototypes
  • Support in building the new service

Staffing

Two full-time GDX designers

You contribute your IM/IT shop or contractors for development

​Timeline

6 months to one year

Content design

Basic improvement

You are ready to find out what citizens and government staff think to make minimal content design improvements to your website.

What's included:

  • Content intake and assessment  
  • One round of design research with 10 to 15 people (investigate)
  • New information architecture  
  • One round of content improvement

Staffing

One full-time GDX designer

You contribute one part-time person

​​Timeline

4 months

Complete redesign

You don’t want a renovation, you want to tear the house down! Complete redesign and rewrite of your ministry’s landing page and webpages with GDX supporting launch day.

  • Content intake and assessment
  • Two rounds of design research with 10 to 15 people (investigate, test and improve, improve after launch) 
  • Two rounds of content improvements 
  • Content governance and measurement plan

Staffing

Two full-time GDX designers

You contribute two full-time people

​​Timeline

6 months

Hourly punch card

You're looking for content design advice in irregular intervals.

  • We assign 1 content designer to advise you on a weekly basis
  • We set a fixed amount of punch card hours that you can use per week and keep tabs on how many hours you've used

Staffing

One part-time GDX designer

Your content writer team

​​Timeline

Up to you

Capacity building and training

You have a team of content writers and would like your team to learn how to do content design research with citizens.

  • We work together with the Governance and Community team to deliver training. For example:
    • CMS Lite
    • Plain language
    • Service journey builder
  • Over several months we teach your team how to become a high-performing content design team.

Staffing

One full-time GDX designer

Your content writer team

​​Timeline

6 to 9 months

Contractor support

Your project timelines or scope may not fit with our team's capacity. We can help connect you with outside contractors to complete your work.

  • Define the scope of work and resources required
  • Draft the competition notice
  • GDX Project Management Office issues competition notice to our pre-qualified vendor list
  • Score vendor submissions

Staffing

One part-time GDX design lead

GDX Project Management Office

Your project lead and ministry contract team

​​Timeline

2-6 weeks

Cost

$2,000 fee and 3% of total contract cost

Partner with us

To start designing with us, send an email to UXBC@gov.bc.ca and tell us about your service or challenge.

The service and content design team partners with ministries on a fee-for-service basis. We'll work with you to define an approach that meets your budget and timeline.