Service experience and digital delivery
Last updated on August 19, 2024Find the policies, tools, and support you need to deliver accessible, user-focused digital services within the B.C. government.
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Policies, standards and guides
B.C. government's web content standards and guides support accessible and inclusive design practices. This includes meeting Web Content Accessibility Guidelines (WCAG) Level AA. Developers and content authors of B.C. government web properties must follow these guides.
Government Digital Experience (GDX) sets the standards for delivering information and services with the authority described in Core Policies and Procedures Manual (CPPM) Chapter 22.
Web content guides
Web and application development guides
CMS Lite guides
- CMS Lite user's manual
- CMS Lite training and registration (IDIR restricted)
- Theme level access and restricted publishing topics (IDIR restricted)
- CMS Lite community support (Microsoft Teams channel) (IDIR restricted)
- Enhanced search manual
Policies
We use policies and standards to manage our work in the same way across government.
Information security and privacy
Protecting information is an important part of maintaining public trust.
- Information security policy and guidelines
- Privacy Impact Assessments (PIA)
- Privacy Management and Accountability Policy
- Privacy and personal information in the public sector
- Security Threat and Risk Assessments (STRA)
Data
Use data to learn about your business and improve your programs and services.
Services and support
Support for digital services
GDX develops and maintains digital products that enhance online experiences for people.
Service and content design
We use human-centred design to help deliver better services and digital content
- Get help improving web content
- Learn about service and content design
- Service Design Playbook (PDF, 6 MB)
Citizen engagement
Citizen engagement creates opportunities for people to provide feedback on our policies and programs.
Communities and learning
Content Design and Writing Group (CDAWG)
CDAWG is a group of public servants who design and write web content. They write the guidelines found in the Web Style Guide. If you want to join please email: WebStandards@gov.bc.ca
Internet Advisory Council (IAC)
The IAC is a community of public servants who work in web-related fields. They work on making digital services and experiences better for everyone.
Exchange Lab
The Exchange Lab is a creative space in Victoria, B.C. where people come together to experiment, learn and model new ways of working.
LeanBC
LeanBC leads complex, cross-ministry projects to identify problems and create solutions. They also provide training, coaching and supports to ministries with continuous improvement projects.
Behavioural Insights Group
The BC Behavioural Insights Group (BC BIG) is a team in the BC Public Service Agency that applies behavioural science knowledge and methods to address public policy problems.
Contact
If you find any errors or have questions, please e-mail WebStandards@gov.bc.ca.