AOP - Health Authority Owned Facilities - Secure Upload Tool

• As of October 30, 2023, all individuals submitting AOP forms on behalf of Health Authority owned facilities, approved to bill the Medical Services Plan for provision of restricted outpatient diagnostic services, are required to provide user authentication through a Health Authority ID.
• If you do not have a Health Authority ID, you will need to set one up before you can submit forms. This ID is provided to health authority employees through their employer.
• There is no personal information collected when authenticating with a Health Authority ID in order to submit AOP forms, only first and last name.
• There are no changes to the AOP form itself or the process for uploading documents once the submitter has been authenticated with their Health Authority ID.
• AOP forms for Health Authority owned facilities approved to bill the Medical Services Plan must be submitted through: Health Authority Owned Facilities – AOP Secure Upload Tool

AOP Submission by Mail

• If an individual submitting AOP forms on behalf of a Health Authority facility cannot set up authentication through a Health Authority ID, they may submit AOP forms to Health Insurance BC by mail to:
  
  Provider Programs
  PO Box: 9480
  ​Victoria, BC, V8W 9E7
   
• Each AOP submitted by mail must include a completed Mail-In Contact Information form.

Please Note:

• The system will allow only one AOP form and one related form (such as a confirmation of credentialing) to be submitted at a time.
• When submitting multiple AOP forms, the system will re-populate the submitter’s contact information so only the “Comments” field (indicating if it’s a new or revised form) will need to be completed for each new AOP form submitted.
• All AOP forms must be submitted in PDF format only.
• Both the AOP form and related confirmation of practitioner credentialing (when required) must be updated/submitted at the same time. AOP forms that do not have all required information submitted with them cannot be processed. The submitter will be contacted to re-send the AOP and credentialing confirmation together.
• There is a 90-day window for submitting claims after services.
• Please allow 30 days for AOP forms to be processed.