Contact the Residential Tenancy Branch
Last updated on January 12, 2024The Residential Tenancy Branch provides information, resources and dispute resolution services for tenants and landlords.
On this page
- Contact the Residential Tenancy Branch
- Have your questions and information ready to get help quickly
- Phone
- Fax
- Apply for dispute resolution
- Visit the Burnaby Residential Tenancy Branch office
- Visit your local Service BC location
- Submit a complaint about the Residential Tenancy Branch
- Get legal advice
Contact the Residential Tenancy Branch
The Residential Tenancy Branch (RTB) has staff available to support landlords and tenants throughout the tenancy process. Before contacting the Residential Tenancy Branch, we recommend reviewing the RTB website for detailed information about laws, requirements, and best practices for landlords and tenants in B.C.
Have your questions and information ready to get help quickly
To make sure you have a productive conversation, before calling the Residential Tenancy Branch:
- Write down your questions
- Have the documents relating to your tenancy issues available
- If you have an open dispute resolution file, have your 6 or 9 digit file number and your Dispute Access Code ready
Note: Your Dispute Access Code is provided to you when you submit your application or can be found in the Notice of Dispute Resolution Proceeding served to you by the other party.
Monday to Friday 9 am to 4 pm - Closed weekends, the last Wednesday of the month from 9 am to 11 am, and holidays
- In the Lower Mainland call: 604-660-1020
- In Victoria call: 250-387-1602
- Elsewhere in BC call toll free: 1-800-665-8779
When you call the Residential Tenancy Branch, you can request support in more than 200 languages, including:
- 國粵語
- ਪੰਜਾਬੀ
- فارسی
- Français
- Español
- Evidence cannot be submitted by email
- Email responses can take up to 5 days. For immediate assistance call the Residential Tenancy Branch
Apply for dispute resolution
Dispute resolution is the formal process to resolve conflicts between landlords and tenants. It should be the last step in dealing with a tenancy conflict, if you're unable to resolve the issue yourself.
Visit the Residential Tenancy Branch Burnaby office
You can visit the Residential Tenancy Branch office in Burnaby to:
- Pay filing fees
- Submit application and evidence
- Pick up forms and hearing package
Burnaby Residential Tenancy Branch Office address:
- 400 - 5021 Kingsway, Burnaby, BC V5H 4A5
Open: Monday to Friday 9:00 AM - 4:00 PM.
Closed: Weekends, the last Wednesday of the month from 9:00 AM - 11:00 AM and holidays
Visit your local Service BC location
You can visit your local Service BC location to:
- Pay filing fees
- Submit application and evidence
- Pick up forms and hearing package
Find your closest Service BC and review the services offered
Service BC staff are not able to answer questions about tenancy disputes please contact the Residential Tenancy Branch by phone or email if you have questions.
Submit a complaint about the Residential Tenancy Branch
The Residential Tenancy Branch reviews feedback and complaints about staff conduct and the dispute resolution hearing process. Dispute resolution hearing decisions are final and not part of the RTB complaint process.
- Learn how to submit a complaint
Get legal advice
Residential Tenancy Branch information officers can provide general information about residential tenancies and they can help you complete forms. They cannot give legal advice. You can get help from a lawyer or legal professional.