Solve tenancy problems

Last updated on December 7, 2023

When landlords and tenants have a conflict, they should try to talk things out. If they're unable to resolve the issue through conversation or mediation, they can apply for dispute resolution or submit a complaint for investigation.

Work out tenancy issues

Address tenancy issues first with clear communication to save time and stress. Consider talking it out, writing a letter outlining the issue, or mediation before resorting to dispute resolution or making a complaint. Learn more about resolving tenancy issues early.

Tenancy dispute resolution

Dispute resolution is the formal process to resolve conflicts between landlords and tenants. It should be the last step in dealing with a tenancy conflict, if you're unable to resolve the issue yourself. Learn when to apply for dispute resolution.

Tenancy compliance and enforcement

Residential tenancy laws are enforced by the Compliance and Enforcement Unit. They investigate serious violations of the Residential Tenancy Act or the Manufactured Home Park Tenancy Act. Learn how CEU investigations work.

Contact the Residential Tenancy Branch

The Residential Tenancy Branch provides information, resources and dispute resolution services for tenants and landlords.

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