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Family support services

Last updated on March 18, 2024

Family support services offer confidential support for a broad range of family-related issues, including child care and parenting, intimate relationships, and elder care challenges.

These services are free, voluntary and available to everyone, including:

  • Auxiliary employees
  • Employees receiving a Short Term Illness and Injury Plan (STIIP) or long-term disability (LTD) benefits
  • Family members who normally live with an employee

Depending on your needs, an intake counselor may redirect you to telephone, online or digital resource kit supports.

On this page

Family support resources

  • Work one-on-one with a family support specialist by telephone to get information and resources related to your particular family-related needs
  • Get information about:
    • Planning a family
    • Finding daycare and educational services
    • Blended families
    • Effective parenting at all ages and stages
  • Get information and resources about a full range of elder care concerns, including finding caregiving services
  • Find digital resources and helpful tools about a range of family issues

Online relationship support program

  • Achieve greater understanding and satisfaction in intimate relationships through this self-directed online program
  • Learn about relationship building blocks such as communication and conflict resolution
  • Take advantage of helpful interactive features, including:
    • Self-assessments
    • Checklists
    • Goal-setting exercises
  • This self-directed program is available for 3 months after you begin using the service

Online separation and divorce program

  • Better understand how to successfully cope with this challenging life event with this self-directed online program
  • Get comprehensive information about typical separation and divorce issues from clinical, legal and financial experts
  • Take advantage of helpful interactive features, including:
    • Self-assessments
    • Checklists
    • Goal-setting exercises
  • This self-directed program is available for 3 months after you begin using the service

How to access services

To access services, call Telus Health (formerly LifeWorks) toll free 24 hours per day, 7 days a week: 1-800-655-5004

Register or Login at: one.telushealth.com

To provide feedback about Employee and Family Assistance Services:

  • Call TELUS Health (formerly LifeWorks) directly at 1-800-655-5004, or
  • Submit an AskMyHR (IDIR restricted) service request. using the categories Myself (or) My Team/Organization > Health & Well-being > Employee & Family Assistance Services. The Employee and Family Assistance Services program manager will follow up with you.

The BC Public Service is committed to a culture that supports employee safety and health.

Whether you're managing your own health, or looking for information to support your team, we have the resources and supports you're looking for.