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Financial and legal services

Last updated on March 18, 2024

These services offer confidential advice and resources related to financial and legal concerns.

They're free, voluntary and available to everyone, including:

  • Auxiliary employees
  • Employees receiving a Short Term Illness and Injury Plan (STIIP) or long-term disability (LTD) benefits
  • Family members who normally live with an employee
  • Depending on your needs, an intake counsellor may redirect you to telephone or online supports.

Financial advice services

  • Work one-on-one by telephone with a professional financial advisor
  • Address a broad range of general financial concerns, including:
    • Planning a budget
    • Savings strategies
    • Debt assessment and management
    • Improving credit rating
  • Get a referral to an external financial expert for more specialized assistance

Online financial planning program

  • Improve your financial education and create an action plan for your future through this self-directed online program
  • Assess your current individual financial situation
  • Build a personalized action plan and stay on track with a range of helpful tools
  • Take advantage of helpful interactive features, including:
    • Self-assessments
    • Checklists
    • Goal-setting exercises
  • This self-directed program is available for 3 months after the service has been initiated

Legal advice and referral services

  • Work with a professional legal advisor one-on-one over the phone
  • Use this service if you need general legal advice in areas such as:
    • Family law
    • Wills and estate planning
    • Landlord-tenant issues
    • Bankruptcy
    • Real estate
    • Legal summons or subpoenas
  • Get a referral to a qualified lawyer in your community, in some cases at a discounted referral rate

Call TELUS Health (formerly LifeWorks) toll free 24 hours per day, 7 days a week: 1-800-655-5004

Register or Login at: one.telushealth.com

To provide feedback about Employee and Family Assistance Services:

  • Call the EFAS provider directly at 1-800-655-5004, or
  • Submit an AskMyHR (IDIR restricted) service request using the categories Myself (or) My Team/Organization > Health & Well-being > Employee & Family Assistance Services. The Employee and Family Assistance Services program manager will follow up with you.
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