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Rights & Responsibilities of Clients Receiving Child or Family Services

Last updated on July 26, 2016

When you enter into a relationship or partnership with the Ministry of Children and Family Development, you should know what your rights and responsibilities are.

If you have questions, you can speak to a worker.

If you're not satisfied with services or actions by the Ministry of Children and Family Development, you can report a complaint.

You have the right to:

  • Be treated with respect
  • Be involved in all decisions regarding your services
  • Have your information kept confidential
  • Expect services in a professional and timely manner
  • Clearly understand the conditions under which services will be provided
  • Be able to freely provide feedback or express concerns
  • Have clear and accessible communication

Your responsibilities include:

  • Communicating with staff in a timely manner
  • Showing respect to staff and others
  • Providing the ministry with constructive feedback to make improvements

Children and teens have specific rights about the care they receive:

If you think a child or youth under 19 years of age is being abused or neglected, you have the legal duty to report your concern to a child welfare worker.

Phone 1 800 663-9122 at any time of the day or night.

Get in touch with someone if you need to report a complaint about the actions or services by the Ministry of Children and Family Development.