Contacts
Last updated on August 22, 2024
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A
Access Pro Bono Society of British Columbia
300 – 845 Cambie Street
Vancouver, BC V6B 4Z9
Telephone: 604-878-7400
Toll Free: 1-877-762-6664
Facsimile: 604-893-8934
Other Contact information: https://www.accessprobono.ca/contact-apb
Website (Access Pro Bono): https://www.accessprobono.ca/
Allowance
Contact for information on the Allowance that may be available to spouses of Old Age Security pensioners.
https://www.canada.ca/en/services/benefits/publicpensions/cpp/old-age-security/guaranteed-income-supplement/allowance.html
Allowance for the Survivor
Contact for information on the Allowance for the survivor that may be available to widowed spouses of Old Age Security pensioners.
Human Resources and Skills Development Canada
https://www.canada.ca/en/services/benefits/publicpensions/cpp/old-age-security/guaranteed-income-supplement/allowance-survivor.html
Applying for a BC Birth Certificate
Contact to apply for a BC birth certificate.
Ministry of Health
British Columbia Vital Statistics Agency
https://www2.gov.bc.ca/gov/content/life-events/birth-adoption/births/birth-certificates
Applying for a SIN
Contact to apply for a SIN.
Service Canada
https://www.canada.ca/en/employment-social-development/services/sin.html
Apprenticeship Training
Industry Training Authority Customer Service
800, 8100 Granville Avenue
Richmond, B.C. V6Y 3T6
Telephone: 778-328-8700
Fax: 778-328-8701
Toll Free (within BC): 1-866-660-6011
E-mail: customerservice@itabc.ca
B
BC Bus Pass Program
Online: New applications, replacement applications, and bus pass program address changes can be submitted using the BC Bus Pass Online Request for Service at www.buspass.gov.bc.ca.
Email: General enquiries can be submitted using the BC Bus Pass General Enquiry Form. Instructions for emailing the form are available at https://gov.bc.ca/buspassprogram.
Bus Pass Inquiries: 1-866-866-0800.
Document Mail:
Ministry of Social Development and Poverty Reduction
BC Bus Pass Program
PO Box 9985 Stn Prov Govt
Victoria BC V8W 9R6
Payment Mail:
Bus Pass Program
Mnistry of Social Development and Poverty Reduction
PO Box 9430 Stn Prov Govt
Victoria BC V8W 9V2
Fax: 1-855-771-8788
PLEASE NOTE:
To assist with your request, please provide your 9 digit BC Bus Pass Program account number or Social Insurance number. If you require Interpretive Services, please provide your spoken language.
BC Dental Association's Find-a-Dentist Search Engine
https://www.yourdentalhealth.ca/visiting-your-dentist/find-a-dentist/
BC Hydro
Call for information on the status of a recipient’s BC Hydro account.
BC Hydro and Power Authority
Billing or Account Information
Telephone: 604-224-9376 (In Greater Vancouver)
1-800-224-9376 (Toll Free from Other Areas)
https://www.bchydro.com
BC Services Card
Contact for information about the BC Services Card
https://www2.gov.bc.ca/gov/content/governments/government-id/bc-services-card
Burial on Reserves
Contact to obtain information about burials on reserve.
Indigenous Services Canada (ISC)
British Columbia Region
Suite 600
1138 Melville Street
Vancouver, BC V6E 4S3
Telephone: 604-775-5100
1-800-665-9320 (for calls within BC only)
Fax: 604-775-7149
E-mail: aadnc.infopubs.aandc@canada.ca
C
Canada Child Benefit
Contact for information on the Canada Child Benefit that may be available to clients for children.
Canada Revenue Agency
Canada Pension Plan
(ESDC) Telephone: 1-800-277-9914
https://www.canada.ca/en/employment-social-development/corporate/contact/cpp.html
Canada Pension Plan (CPP) Death Benefit
Contact for information on eligibility for the CPP Death Benefit.
Service Canada Income Security Programs
Telephone:
1-800-277-9914 (for service in English)
1-800-277-9915 (for service in French)
1-800-255-4786 TTY/Teletypewriter Users Only
https://www.canada.ca/en/services/benefits/publicpensions/cpp/cpp-death-benefit.html
Certification of Guide Dogs and Service Dogs
Call 1-866-866-0800 to enquire about the supplement.
To apply for provincial certification of a guide dog or service dog contact:
Ministry of Public Safety and Solicitor General Security Programs Division
E-mail: GuideandServiceDogs@gov.bc.ca
https://www2.gov.bc.ca/gov/content/justice/human-rights/guide-and-service-dog
Child and family benefits calculator
Calculator that can be used to see what child and family benefits you may be able to get and how much your payments may be.
https://www.canada.ca/en/revenue-agency/services/child-family-benefits/child-family-benefits-calculator.html
College of Physicians and Surgeons of British Columbia
To confirm that the medical practitioner is recognized as a specialist in accordance with the bylaws made by the board for the College of Physicians and Surgeons of British Columbia.
https://www.cpsbc.ca/physician_search
Community Legal Assistance Society
Suite 300 – 1140 West Pender Street
Vancouver BC V6E 4G1
Telephone: 604-685-3425 (Greater Vancouver)
Toll Free: 1-888-685-6222 (no charge, elsewhere in BC)
https://clasbc.net/about-clas/contact/
Contact Centre
Contact for information or questions about T5007 tax slips.
Ministry of Social Development and Poverty Reduction Contact Centre
Telephone: 1-866-866-0800
Courthouse Locations
https://www2.gov.bc.ca/gov/content/justice/courthouse-services/courthouse-locations
CPP Program Services
All CPP D&E enquiries and applications province-wide are managed by the CPP Program Services:
Provincial CPP Recovery Program
PO Box 9950 Stn Prov Govt
Victoria, BC V8W 9R3
Toll free fax: 1-866-696-5006
Toll free number: 1-877 815-2363 (option 3)
E
Emergency Support Services
Emergency Support Services (ESS) provides short-term assistance to British Columbians who are forced to leave their homes because of fire, floods, earthquakes or other emergencies. This assistance includes food, lodging, clothing, emotional support and family reunification.
https://www2.gov.bc.ca/gov/content/safety/emergency-preparedness-response-recovery/volunteers/emergency-support-services
Employment and Assistance Appeal Tribunal
Contact for information on the BC Employment and Assistance appeal process.
Employment and Assistance Appeal Tribunal
PO Box 9994 Stn Prov Govt
Victoria, BC V8W 9R7
Telephone: 250-356-6374
Toll-free: 1-866 557-0035
Fax: 250-356-9687
Toll-free: 1-877-356-9687
E-mail: info@eaat.ca
Employment Insurance
Contact for information on Employment Insurance benefits that may be available to clients.
https://www.canada.ca/en/employment-social-development/corporate/contact/ei-individual.html
F
Financial and Administrative Services Branch
Ministry of Social Development and Social Innovation
Financial and Administrative Services Branch (FASB)
PO Box 9950 Stn Prov Govt
Victoria BC V8W 9R3
Telephone: 1-877-815-2363
Fuel Tax Refund Program
Contact for information on the fuel tax refund that may be available to clients.
https://www2.gov.bc.ca/gov/content/taxes/sales-taxes/motor-fuel-carbon-tax/fuel-tax-refund
G
Government Communications and Public Engagement
Contact for referring all inquiries from the media.
GCPE Director
Telephone: 250-387-6489
Media Manager
Telephone: 250-387-1412
Guaranteed Income Supplement
Contact for information on Guaranteed Income Supplement benefits that may be available to Old Age Security pensioners.
https://www.canada.ca/en/services/benefits/publicpensions/cpp/old-age-security/guaranteed-income-supplement.html
H
Health Connections
A regional travel assistance program that offers subsidized transportation options to help defray costs for rural residents who must travel to obtain non-emergency medical care outside their home community.
https://www2.gov.bc.ca/gov/content/health/accessing-health-care/tap-bc/health-connections
Health Insurance BC
Ministry of Health
Medical Services Plan
Telephone: 1-800-663-7100
Email: hlth.mspdes@hibc.gov.bc.ca
https://www2.gov.bc.ca/gov/content/health/health-drug-coverage/msp
Healthy Kids
Contact for information on optical, hearing instruments, and dental supplements
General Inquiries: 1-866-866-0800.
Home Owner Grants
Contact for information on grants that may be available to homeowners.
https://www2.gov.bc.ca/gov/content/taxes/property-taxes/annual-property-tax/home-owner-grant
Hope Air
National charity that helps arrange free air transportation for Canadians who are in financial need and require non-emergency care outside their home communities.
https://hopeair.ca/
I
ICBC
Contact for information on ICBC.
Insurance Corporation of BC
Phone: 1-800-663-3051 or attend a local ICBC driver licensing office
https://www.icbc.com/about-icbc/contact-us/Pages/default.aspx
Indigenous Services Canada (ISC)
ISC Contact Centre
https://www.sac-isc.gc.ca/eng/1291132820288/1603310905799
Information Access Operations (IAO)
Contact for questions related to information access requests under the Freedom of Information and Protection of Privacy Act (FOIPPA):
Ministry of Citizens' Services
Information Access Operations – Access Request
PO Box 9569 Stn Prov Govt
Victoria BC V8W 9K1
Phone: 250-387-1321
Fax: 250-387-9843
Email: FOI.Requests@gov.bc.ca
Contact for questions related to records management:
Ministry of Citizens' Services
Information Access Operations – Records Management Inquiry
PO Box 9569 Stn Prov Govt
Victoria BC V8W 9K1
Fax: 250-387-9843
Email: GIM@gov.bc.ca
Insurance Corporation of British Columbia
Contact to apply for a driver’s license, BC Services Card, or BC Identification (BCID) card.
https://www.icbc.com/driver-licensing/getting-licensed/Pages/default.aspx
Telephone:
604- 661-2800 (Lower Mainland)
1-800-663-3051 (from other areas of BC)
For a list of fees for driver’s license, BC Services Card, or BC Identification (BCID) card.
https://www.icbc.com/driver-licensing/visit-dl-office/Pages/Fees.aspx
J
Justice Access Centres
https://www2.gov.bc.ca/gov/content/justice/about-bcs-justice-system/jac
L
Last Post Fund
Contact to obtain information on funding under the Veterans Affairs Canada Funeral & Burial Program
Telephone: 1-800-465-7113
Fax: 514-866-1471
Email: info@lastpost.ca
https://www.lastpostfund.ca/
Legal Counsel
Contact for forwarding court order or notice of motion that has been sent to the Employment and Assistance Office.
Ministry of Attorney General
SDPR legal counsel
Telephone: 250-356-6466
Fax: 250-356-8992
Legal Services Society
Suite 400 – 510 Burrard St
Vancouver BC V6C 3A8
Legal Aid Applications:
Telephone: 604-408-2172 (Greater Vancouver)
Toll Free: 1-866-577-2525 (no charge, elsewhere in BC)
Facsimile: 604-681-2719
Website: www.legalaid.bc.ca
M
Medical Services Plan
Contact for information on Medical Services Plan coverage.
Ministry of Health
Telephone:
250-382-8406 (Victoria)
604-683-7151 (Vancouver)
Toll-free: 1-800 663-7100
https://www2.gov.bc.ca/gov/content/health/health-drug-coverage/msp/bc-residents/contact-us
Medical Travel Accommodation
Hotel accommodation at discounted rates to patients and their families who are required to travel to out-of-town locations to access non-emergency care.
http://csa.pss.gov.bc.ca/medicaltravel/
Ministry of Children and Family Development
General Information
1-877-387-7027
Email: General Enquiries
Provincial After Hours Program (Toll-Free in BC)
1-800-663-9122
Helpline for Children (Toll-free in BC)
310-1234
Foster Parent Support Line (Toll-free in BC)
1-888-495-4440
Ministry of Children and Family Development Centralized Services Hub
Physical Address:
2nd Floor - 765 Broughton St.
Victoria, BC
Mailing Address:
PO Box 9781 Stn Prov Govt
Victoria BC V8W 9S5
Telephone: 250-356-6085
Facsimile: 250 -387-7756
Ministry of Children and Family Development General Enquiry Line
Telephone: 1-877-387-7027 (Toll-Free)
MSP Supplementary Benefits
For more information or to apply for Supplementary Benefits, visit www.gov.bc.ca/MSP/supplementarybenefits
O
Old Age Security
Contact for information on how to apply and eligibility
(ESDC)
Telephone: 1-800 277-9914
https://www.canada.ca/en/services/benefits/publicpensions/cpp/old-age-security.html
P
PharmaCare
Contact for information on PharmaCare.
Ministry of Health
https://www2.gov.bc.ca/gov/content/health/health-drug-coverage/pharmacare-for-bc-residents
Prevention and Loss Management Services (PLMS)
Telephone: 1-866 217-1117
Privacy, Compliance and Training Branch (PCT) Corporate Information and Records Management Office
Contact for questions related to access to, collection, use, storage and disclosure of personal information, privacy impact assessments (PIAs), Information Sharing Agreements (ISAs), or any other matters related to privacy or FOIPPA:
Privacy, Compliance and Training Branch (PCT)
Corporate Information and Records Management Office
Ministry of Finance
2nd Floor - 617 Government Street
Victoria BC V8W 9V1
Phone: Privacy Helpline 250-356-1851
Fax: 250-356-1182
Email: Privacy.Helpline@gov.bc.ca
For Information Incidents (privacy breaches or privacy complaints) contact the Shared Services BC Service Desk at:
250-387-7000 (option 3).
Property Tax Deferment Program
Contact for information on the Property Tax Deferment Program.
https://www2.gov.bc.ca/gov/content/taxes/property-taxes/annual-property-tax/defer-taxes
Q
Québec Pension Plan
Contact for information on the Québec Pension Plan.
https://www.rrq.gouv.qc.ca/en/retraite/rrq/Pages/calcul_rente.aspx
R
Reconsideration, Appeals and Administrative Fairness Branch
Contact for reconsideration of decisions.
PO Box 9963 Stn Prov Govt
Victoria, BC V8W 9R5
Telephone: 778-698-7750
Fax: 1-855-771-8784
E-mail: RB@gov.bc.ca
Registered Disability Savings Plan (RDSP)
Contact information for any questions relating to the RDSP.
Employment and Social Development Canada
Telephone: 1 800 O-Canada or 1-800-622-6232
https://www.canada.ca/en/employment-social-development/programs/disability/savings.html
Registries Admin Service Desk
Contact for information to find out which PHN should be used.
Ministry of Health
Telephone: 250-952-9137
Email: VSA.REGISTRIESADMIN@gov.bc.ca
Note: Calls to the Registries Admin Service Desk will receive first priority therefore it is best to call rather than sending an email if you need immediate assistance.
Replacing Immigration Documents
Contact to replace immigration documents.
Residential Tenancy Branch
Contact for information about the rights, responsibilities and options of landlords and tenants in BC.
Telephone: (toll free) 1-800-665-8779
Lower Mainland: 604-660-1020
Victoria: 250-387-1602
E-mail: HSRTO@gov.bc.ca
https://www2.gov.bc.ca/gov/content/housing-tenancy/residential-tenancies/contact-the-residential-tenancy-branch
S
Senior's Supplement Contact Information
General Inquiries: 1-866-866-0800. Please see the Telephone Inquiry Menu Options for specific details.
Service Canada
Contact information for Service Canada for
- enquiring about federally-funded employment programs available in the community
- locating the nearest CPP office
Service Canada Centre
https://www.servicecanada.gc.ca/tbsc-fsco/sc-hme.jsp?lang=eng
Service Canada Client Call Centre
Contact information for CPP eligibility and statement of contributions.
Service Canada Client Call Centre line: 1-800-277-9914
Sign Language Interpreter – A.S.L. Interpreting Inc
Telephone: 604-817-2754
Sign Language Interpreter – Island Deaf and Hard of Hearing Centre
Contact for information on sign language interpreters
201-754 Broughton Street
Victoria, BC, V8W 1E1
Telephone: 250-592-8144
Toll-free: 1-800-667-5448
TTY: 250-592-8147
Fax: 250-592-8199
Email: IDHHC - Victoria
101-75 Front Street
Nanaimo, BC V9R 5H9
Telephone: 250-753-0999
Toll-Free: 1-877-424-3323
TTY: 250-753-0977
Toll-Free TTY: 1-877-424-3323
Fax: 250-753-9601
Email: IDHHC - Nanaimo
Website: https://www.idhhc.ca/
Sign Language Interpreter – MCIS Language Services (part of Corporate Supply Agreement)
701 West Georgia Street
Suite 1500
Vancouver BC V7Y 1C6
Phone: 1-888 236-8311 or 416-467-3086
https://mcislanguages.com/
Sign Language Interpreter – STILL Interpreting Inc
Telephone: 604-433-6359
Website: https://www.stillinterpreting.com/
Sign Language Interpreter - Wavefront Centre for Communication Accessibility
Contact for information on sign language interpreters
Contacts & Locations: https://www.wavefrontcentre.ca/contact-us/
Website: https://www.wavefrontcentre.ca/acs/
Sponsorship Default Line
Contact for sponsors to inquire about or repay an outstanding sponsorship default debt.
Financial and Administrative Services Branch
Ministry of Social Development and Social Innovation
Telephone: 1-877-815-2363 (select option #6)
StudentAid BC Program
Contact for information on student financial assistance.
Ministry of Advanced Education, Skills and Training
https://studentaidbc.ca/
T
Temporary Resident Permit (TRP) for Victims of Family Violence (IRCC)
Translation and Interpretation Services
Travel Assistance Program (TAP)
Program provided by the Ministry of Health to help alleviate some transportation costs for eligible B.C. residents:
Ministry of Health
https://www2.gov.bc.ca/gov/content/health/accessing-health-care/tap-bc/travel-assistance-program-tap-bc
U
UBC Law Students' Legal Advice Program
Telephone: 604-822-5791
Facsimile: 604-822-1661
https://www.lslap.bc.ca/
V
Veterans Affairs Canada
Contact for information on assistance that may be available to veterans.
https://www.veterans.gc.ca/eng
VictimLink BC
VictimLink BC is a toll-free, confidential, multilingual telephone service available across BC which provides information and referral services to all victims of crime and immediate crisis support to victims of family and sexual violence.
Telephone: 1-800-563-0808
https://www2.gov.bc.ca/gov/content/justice/criminal-justice/victims-of-crime/victimlinkbc
W
Women Against Violence Against Women
Contact for individuals who are in crisis and need immediate help.
Women Against Violence Against Women (WAVAW)
Telephone: 604-255-6228
Crisis Line:
604-255-6344 (Lower Mainland)
1-877-392-7583 (Toll free)
https://www.wavaw.ca/
WorkBC Employment Services Centre locations
For more information regarding WorkBC Employment Services Centre locations throughout BC:
https://www.workbc.ca/WorkBC-Centres.aspx
WorkSafe BC
Contact for information on WorkSafe BC (Workers’ Compensation Board of BC) benefits that may be available to clients.
https://www.worksafebc.com/en/contact-us