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Contact BC Corrections

Last updated on February 25, 2025

Toll-free service line: 1-888-952-7968

Call BC Corrections’ toll-free service line:

  • For urgent, emergency situations (impacts to life or safety)
  • If you are looking for someone who may be in provincial custody (please also see Privacy)
  • If you are legal counsel wanting to establish a privileged phone line
  • If you are a police officer or investigator looking for information
  • If you have a general inquiry and want to speak with someone at BC Corrections headquarters

Media inquiries

If you are a member of the media, contact Government Communications and Public Engagement.

Communicate with an individual in provincial custody

​Pass a message

Family and friends can call the BC Corrections toll-free service line (1-888-952-7968) to request that a message be passed onto an individual.

Privacy

Due to privacy laws, BC Corrections is unable to:

  • Confirm or deny if an individual is in custody
  • Confirm if the individual received your message
  • Compel (make) an individual to return a message

Book a visit

Before you book a visit with an individual in provincial custody, see Correctional centre visiting policy.

Write a letter

Before you write a letter to an individual in provincial custody, see BC Corrections mail policy.

Set up a phone account

Direct phone calls cannot be made to individuals in provincial custody. Individuals can only make outgoing phone calls or receive incoming voicemails from you.

All phone calls are subject to being monitored and recorded except for calls that are privileged such as those with lawyers, the Ombudsperson, Investigations Standards Office and Human Rights Tribunal.

Friends and family can set up a phone service account to:

  • Receive collect calls from someone in provincial custody
  • Leave a voicemail for someone in provincial custody

You can set up a phone service account online through the third-party phone service provider "Synergy". Have your PIN ready. Your PIN is the Correctional Service (CS) number of the individual in custody.

To leave a voicemail for someone in provincial custody, call 1-844-369-7776. You will need the individual’s mailbox ID number. The mailbox ID number is the Correctional Service (CS) number of the individual in custody.

For help with setting up a phone account, contact Synergy customer service online at www.inmatephones.ca/contact-us or call 1-844-369-7776.

Transfer money to an individual in provincial custody

To transfer money to an individual in custody:

Contact a correctional centre

For the phone numbers and mailing addresses of our 10 correctional centres, see Correctional Centre Directory. 

Contact a Community Corrections office

For the phone numbers and mailing addresses of our 56 community offices, see Community Corrections Office Directory.

Contact information

BC Corrections Headquarters

Office
250-387-6366
Mailing
PO Box 9278, Stn Prov Govt, Victoria, B.C. V8W 9J7
Street
7th floor, 1001 Douglas Street Victoria, B.C.