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Contact BC Corrections

Last updated on May 29, 2024

Toll-free service line: 1-888-952-7968

Call BC Corrections’ toll-free service line:

  • For urgent, emergency situations (impacts to life or safety)
  • If you are looking for someone who may be in provincial custody (please also see Privacy)
  • If you are legal counsel wanting to establish a privileged phone line
  • If you are a police officer or investigator looking for information
  • If you have a general inquiry and want to speak with someone at BC Corrections headquarters

Media inquiries

If you are a member of the media, contact Government Communications and Public Engagement.

Communicate with an individual in provincial custody

​Pass a message

Staff can pass a message to an individual if they are in custody.

Privacy

Due to privacy laws, BC Corrections is unable to:

  • Confirm or deny if an individual is in custody
  • Confirm if the individual received your message
  • Compel (make) an individual to return a message

Book a visit

Before you book a visit with an individual in provincial custody, see Correctional centre visiting policy.

Write a letter

Before you write a letter to an individual in provincial custody, see BC Corrections mail policy.

Leave a voicemail or receive a collect phone call

Individuals in provincial custody in B.C. ​can't receive incoming calls from their living units. They can only make outgoing phone calls.

Friends and family can set up a phone service account through the third-party phone service provider “Synergy” to:

  • Receive collect calls from someone in provincial custody at a reduced rate
  • Leave a voicemail for someone in provincial custody

You can also call 1-844-369-7776 to leave a voicemail for someone in provincial custody in B.C., using their mailbox ID number.

​Set up a phone service account

You can set up a phone service account online through the third-party phone service provider "Synergy".

Have your PIN ready. Your PIN is the Correctional Service (CS) number of the individual in custody.

For help with setting up an account or for more information, contact Synergy customer service.

Transfer money to an individual in provincial custody

To transfer money to an individual in custody:

Contact a correctional centre

For the phone numbers and mailing addresses of our 10 correctional centres, see Correctional Centre Directory. 

Contact a Community Corrections office

For the phone numbers and mailing addresses of our 56 community offices, see Community Corrections Office Directory.

The Investigation and Standards Office

The Investigations and Standards Office is an independent body of the Ministry of Attorney General. Its responsibilities include investigating complaints made by inmates at provincial correctional centres and probationers supervised in the community.

Contact information

BC Corrections Headquarters

Office
250-387-6366
Mailing
PO Box 9278, Stn Prov Govt, Victoria, B.C. V8W 9J7
Street
7th floor, 1001 Douglas Street Victoria, B.C.