Give feedback on accessibility

Last updated on September 26, 2023

Help us understand barriers people face when accessing government services.

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Ways to provide feedback

Make sure to include:

  • What you were trying to access
  • Where the barrier happened and what the barrier was
  • Any recommendations you might have

Online form

Submit your feedback through our online form.

You can attach files to help explain the barrier you faced in the form, like:

  • A video
  • A voice recording
  • Photos

If American Sign Language (ASL) is the best way for you to communicate, you can upload a video of yourself using ASL into the form.

Complete the form

By Phone

Service BC toll free: 1-800-663-7867

Service BC can help you complete the form (Available: Monday to Friday, 7:30am to 5pm)

  • Tell us the language you speak if you’d like a translator

Video Relay Service (VRS) works on our phone number for people who are deaf, hard of hearing or speech-impaired.

Telephone Device for the Deaf (TDD): 711

Email

Email your feedback to accessibility@gov.bc.ca

Mail

Write to:

Accessibility Directorate
Ministry of Social Development and Poverty Reduction
PO Box 9929 Stn Prov Govt
Victoria, B.C. V8W 9R2

Frequently asked questions

Why are we asking for feedback on accessibility?

People with disabilities have told us that barriers make it hard to experience full and equal participation in society.  

We need to understand the specific barriers people face to remove them.

We are asking for feedback on government’s programs and services to improve accessibility.

What will be done with my feedback?

The Accessibility Directorate will be the first to read your feedback. They will share it with the area of service you had trouble accessing.

Your feedback may influence:

  • Future government Accessibility plans
  • Legislation and regulations
  • What we do to prevent barriers in the future

How will I know if my feedback has been addressed?

As required by the Accessible British Columbia Act, the government will publish an Annual Report which describes the actions taken in the previous fiscal year to implement the Act. Part of this report will include how feedback is being addressed.

You will not get a status update about your feedback. If you share your contact information, you may get a follow up request from us wanting to understand your experience better. If there are no questions, you may not be contacted. 

What do you mean by “accessibility”, “disability” and “barrier”?

We are using the definitions outlined in the Accessible British Columbia Act:

By “accessibility” we mean “How easily can this thing be reached, entered, or used by a person with a disability?

By “disability” we mean the experience of not being able to equally and fully participate in or access something because of a “barrier” and an “impairment”.

An “impairment” includes an impairment considered:

  • Physical
  • Sensory
  • Mental
  • Intellectual or cognitive

These impairments may be:

  • Permanent
  • Temporary
  • Episodic

By “barrier” we mean anything that hinders someone with an impairment from easily accessing something or take part equally and/or fully.

Examples of barriers:

  • Buildings with no wheelchair ramps at the entrances
  • Floors without wheelchair-accessible washrooms
  • Information that is hard to understand
  • Forms that are not available in a different form, like Braille or large print
  • Important videos without captioning or ASL alternatives
  • A government employee that uses language that is rude about your disability or difference

Who can provide feedback?

We want feedback from anyone in B.C. who:

  • Experiences a barrier
  • Witnesses someone experiencing a barrier

What kind of feedback can I provide?

We want to know the specific barriers people face when they are trying to:

  • Access a program, location or information we offer
  • Receive a service or support

We’re seeking:

  • Descriptions of experiences and how they impact you
  • Recommendations for how barriers can be removed

How will my privacy be protected?

The questions in the feedback survey are optional. They are there to help you provide us with information about barriers. You can share as much or as little as you want.

If you do share your name and contact information, your identity will be known by the people who read it. What you share will never be held against you.

Any personal details you share will be kept safe as required under section 26(c) of the Freedom of information and Protection of Privacy Act.

American Sign Language (ASL)

How to fill out the Accessibility feedback form

Different ways to give feedback on accessibility