Workstation Services
Last updated on August 17, 2017Workstation Services provide desktop and laptop computers with standard software
Who can buy from this supply arrangement?
How do I access these services?
Who can buy from this supply arrangement?
This supply arrangement is available to:
- B.C. Government ministries
- B.C. broader public sector
What can I buy?
- Base service includes:
- supply, refresh, maintenance and disposal of workstation hardware
- choice of workstation configurations (Windows and Mac)
- standard software (operating system; Microsoft Office products)
- installation
- service desk support 24/7
- baseline amount of VIP Plus support
- security and malware protection
- service moves, adds and changes for nine or less workstations
- Service options include:
- additional hardware and software
- full time and part-time evening Desktop Terminal Services
- additional VIP Plus users
- home support
- roaming user profiles
- project services for complex projects where coordination is required or for large order volumes
What do I need to know?
- Service Prerequisites:
- clients must either have other OCIO services in place or subscribe to these services as a separate cost (e.g. client access, IDIR directory and authentication, shared file and print, and messaging)
- infrastructure cabling
- warranty agreements for all non-core hardware requiring support
- software licenses for all non-core installed software products
- software support agreements for upgrades and third-party support as appropriate for the client’s business needs
- ministry service desk(s) with agents trained to support their own hardware and software products
How do I access these services?
- Ministries can order Workstation Services via iStore or contact the Workstation Services Mailbox with any questions
- Broader public sector organizations contact the Workstation Services Mailbox
How much does it cost?
- Rates can be provided by contacting the Workstation Services Mailbox